Cancel or rebook a clean

Cancelling removes one clean from the cleaner's calendar and keeps it in the job history. Nothing is emailed or charged automatically.

Steps

1. Open the job and choose More actions → Cancel / rebook. (Or scroll to Cancel or end work → Open cancellation options.)
2. Choose one side of the window:

   

   • Cancel without a fee: pick After cancelling (Keep client — rebook when ready, or archive), type a Cancellation reason, tick I confirm the cancellation, then Confirm cancellation.
   • Cancel with a fee: enter the Cancellation fee total ($), choose the Tax treatment and a Reason, and confirm. A separate fee invoice draft is created for you to review and send from Invoices.
3. To change your mind, choose Keep job unchanged.

Important

• Keeping the client pauses automatic repeats for this service. To keep the repeat running and only skip this date, use Pause, skip or book by hand → Skip instead.
• Archiving stops future work across every property. Invoices and completed history stay.