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My website says "Waiting for the publisher"

Updated For owners and office

In Marketing → Website, each page shows one state:

StateMeaning
DraftSaved, not published yet
Publishing since…Your publish is being built; usually live within about 2 minutes
Published …Live on your website
Waiting for the publisher · Requested …The publish request is queued and hasn't started for more than 5 minutes

Fix it

  1. Wait 2 minutes and refresh the Studio.
  2. If it still says Waiting for the publisher, choose Retry.
  3. Still waiting after a retry: contact support with the time shown. Your draft is safe and your current live site doesn't change.

Publishing is refused

Publish is refused if a page still has instruction text from the template. The message names the page and section; replace that text, save, and publish again.