Skip to content

"The driving route could not be checked" or an address isn't found

Updated For owners and office

CleaningCentral checks driving time between a cleaner's jobs using Google. It needs a complete address that Google recognises.

"This job has no complete Google service address"

The property was typed by hand and is missing a street, suburb or state, or Google couldn't match it.

  1. Open the job and choose Job details → Find or correct property address (or open the client → Properties → the property).
  2. Start typing the address and pick it from the suggestions. Picking a suggestion saves Google's exact location.
  3. For units, write the unit and number together: 2/42 Maitland Road, not "42 Maitland Road, 2".
  4. Save, then try the booking or route again.

"The driving route could not be checked. No changes were saved."

Nothing was changed. The check covers the cleaner's whole day, so one bad address on another job can cause it.

  1. Open Schedule → Day for that cleaner and look for a job with an incomplete address. Fix it as above.
  2. Try again. A slow Google response is retried once automatically.
  3. Check your office address: Settings → Scheduling, coverage & properties → Addresses & navigation. Routes start there.

The address search shows no suggestions

Type the full address and save. If no suggestions appear for any address, contact support: Google address search may be down.