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What's new

Changes to CleaningCentral and this Help Centre, newest first. Each release lists what you'll notice, not every fix.

November 2026

  • Contact support on the Help Centre. Every help page now has Contact support and a Report a problem form. We reply within 1 business day. Your report includes the page you were on, so you don't have to explain where you were.
  • "No results? Contact support". When a search finds nothing, you can send the question to us with your search already filled in. We review searches that find nothing every week and write the missing articles.
  • Articles are checked before they appear. New articles go live once they've been checked against the current version of CleaningCentral and their screenshots are in. More articles for the team, the client portal, marketing, connections, reports and your account will appear as they're checked.
  • "Open this screen" goes to the record you were looking at. From in-app Help, the button opens the same client, job or invoice you came from. If there's no record to open, the button isn't shown.
  • Country-specific wording. Prices and tax words in the articles follow your workspace's country (Australia, the UK, the US or the Eurozone). Features that aren't live in your country yet say so.
  • Printable first-week checklist at Your first week, with a print version for ticking off on paper.
  • The support assistant's hand-over now promises a reply within 1 business day.

RC237.1 — Help opens the right article, and a support assistant for everyone

November 2026

  • The Help (?) button opens the article for the screen you're on, filtered to your role, instead of the full list.
  • Old help links open the new articles. Links from earlier versions of the in-app guide now open the closest new article.
  • A support assistant on every help page for owners, office staff, cleaners and clients. It answers from these help articles, only describes what your role can do, never asks for passwords or card numbers, and passes your question to a person when it can't help.

RC237 — The new Help Centre

November 2026

  • help.cleaningcentral.net opens with search, "Start with your role" and the most popular articles.
  • 27 step-by-step articles for setting up, quotes, booking and the schedule, the cleaner phone app, invoices and fixing common messages, with screenshots from the demo workspace.
  • The same articles inside CleaningCentral, showing only what your role can use.
  • "Was this helpful?" on every article. If you choose No, tell us what was missing and we'll update the article.