Skip to content

Something didn't save, or showed an error

Updated For everyone

1. Check what saved

  • Messages ending in "No changes were saved" mean nothing changed; it's safe to try again.
  • Otherwise, reopen the record (client, job, invoice) and check whether your change is there before you redo it, so you don't double up.

2. Try once more

  • Refresh the page.
  • If a page is stuck on "Loading your workspace…" for more than 20 seconds, refresh. If you have several CleaningCentral tabs open, close the others.

3. Report it

  1. Choose Contact support in the menu, or ? → Report a problem.
  2. Choose what happened (error, wrong result, hard to use, missing, access) and how much it affects you.
  3. Describe what you were doing and what you expected. Add a screenshot if you can.
  4. Send. The report includes the screen you were on; it never includes passwords or card numbers.

Never type passwords, card numbers or bank details into a support message.

Get an answer faster

Ask the AI assistant first (Help → Ask CleaningCentral AI). It answers from these help articles, can see which screen you're on, and passes your question to a person if it can't help.